Errors & troubleshooting

401 Invalid signature

• Ensure timestamp is milliseconds
• Ensure you sign the exact JSON string you send
• Ensure token in signature matches token in URL

403 Forbidden

• If you enabled IP allowlist, confirm your outbound IP

402 Not enough balance

• Top up wallet or allocate funds as required in your panel

429 Too many requests

• Slow down requests and retry later
• If you configured a PAYG window cap, this code can also mean the cap was reached